Indian railway intorduce sms based service to resolve complaint

On-site Passenger Complaint Redressal System
Indian Railway has started a pilot project for hygiene of railway passenger. this is named as SMS-based service for immediate response to passenger complaints regarding housekeeping service in coaches.


This facility will be available in few selected trains to provide passengers to contact onboard staff through SMS or phone call for complaints related to cleanliness in coaches, toilets and other problems faced during journey.

An On-site Passenger Complaint Redressal System (OPCRS) is being developed as envisaged in the Rail Budget of current year as senior Railway Ministry official said.The service is likely to be launched in either Mumbai Rajdhani or Bangalore Rajdhani as a pilot project soon.As per the system, a passenger can send SMS for any issue related to coach housekeeping like dirty toilets, compartment or absence of liquid soap.
How will OPCRS work?

The system will provide a common number like the one used for PNR enquiry which to which a passenger can send SMS for any issue related to coach housekeeping like dirty toilets, compartment or absence of liquid soap. Once the SMS is sent, the information will be registered on OPCRS connected with GSM network, and it will be immediately routed to a GSM hand held unit (mobile phone) available with housekeeping supervisor on train. Simultaneously, an acknowledgement would be sent on the mobile phone of the complainant with a complaint ID with instruction to disclose the ID to the housekeeping supervisor after he attends to the problem to his satisfaction. Housekeeping supervisor on receipt of passenger information would locate him, get briefing of his requirements and attend to the problem besides giving him feedback.

Save Railway Complaint Number in your Mobile

Railway authorities have introduced a system where one can complain from a running train. The SMS about complaint will be acknowledged and attended. Give the train no, bogie no, precise nature of complaint- no water in bath room/ no lights/fan not working/security problem or whatever a passener fell that it will hamper his safty,just make SMS. It is an effective tool. The Railway Number to which you can SMS is 8121281212, +919717630982 .
For reservation status related problem, just make sms to 9773300000. The text should be 'PNR XXXXXXXXXX' - you will be updated with your latest status immediately.